Ordered a Palladian ceiling fan by Ellington. For some reason my order was initially delayed but when I contacted L&L, they got right on it and it arrived soon after. The fan and lights were very easy to install with step by step instructions. The fan is quiet, powerful and does a great job of keeping the room comfortable. I searched many sites before choosing L&L, a very good decision.
Bob K. - NJ
I have received superior customer service and quality products from Lighting and Locks. Beth, Jerry, and Lauren have all went out of their way to help. Prices are the cheapest you will find and all products were delivered promptly and in excellent condition. Would highly recommend Lighting and Locks!
Janine G.- TN
I purchased an open box stained glass lamp. When it arrived the box was damaged and the lamp shade was distorted. I sent an email with a photo and they immediately put a replacement lampshade in the mail for me, which looks great. Thanks!
Joe T. - WA
You're a top notch group to do business with and I am pleased with my lighting choice! 5 star rating!
Jim H. - VA
The Hunter fan is an excellent product and we are extremely please with the prompt delivery and exceptional price. We will be checking with Lighting & Locks for our next purchase.
Chuck G. - NY
I received my light quickly and it was just beautiful. Best of all it was at a great price. I searched several online places and I must say I got my best deal for the same exact product from YOU... Thanks so much....
Rose - PA
We have a rustic home and was so thrilled when we found this site and offerings....ordered 3 pieces and are looking at purchasing more..... quick to ship and great quality! so glad we found you!!!
Marge in Oregon
Ordered several light fixtures from the Vaxcel Bella line. They arrived quickly and they perform and look great in our house.
Chris - AL
Sent an email that they responded to very quickly and Jerry went "over and above" handling my issue. Fantastic customer service!
Steve - RI
No complaints - pricing was the best I could find and customer service was outstanding. One of the exterior lighting posts I ordered was damaged in transit. A free replacement was mailed after a very short phone call to customer service.
Dave A. - NJ
Fast service and the Murray Feiss fixture is BEAUTIFUL. My husband said it is the best quality light he has ever hung!! And he has done quite a few. Thanks. I'll be back.
Cheryl H. -FL
OMG! I have never had an order from company arrive so quickly! I was shocked when they showed up. That combined with great pricing and products... I think I've found my new favorite home resource. Thanks!
Fantastic wall sconce! Arrived so quickly and the product was exactly what I wanted. I bought two each of the designs at by far the lowest price I could find anywhere.
Brit - CA
Great price on Nora under cabinet lighting tape and driver, the best by far and I did my homework. Very timely shipping too. I would definitely purchase from L&L again.
Rita N - CO
We are very pleased with our Uttermost mini pendants as well as Lighting & Locks' excellent service.
J. Falk - WA
You have great selection, fast service, and great prices. Your generosity to the Extreme Makeover Homes speaks volumes for the class of business and people you are. I have already made several purchases and will continue as I build my new home. Thanks and God bless!
Steve K. - WI
Best price on the internet. Ordered Sunday night, had my order Thursday afternoon. Customer service is the best of any I have dealt with. This is a reputable, fair and well organized business.
Jeff L. - LA
My whole house has Ellington fans so, I know their quality. Your service was great, great price, quick delivery and exactly what I ordered. A pleasure doing business with professionals!
Mark H. -SC
Our purchase arrived in a very timely manner and was exactly as described for by far the lowest price. The Minka fan has exceptional quality.
Rich B. -MD
EXTREMELY PLEASED WITH THE PRODUCT AND THE SERVICE KEEP UP THE GOOD WORK FAN LOOKS GREAT ON OUR PATIO.
GARY K. -OLIVER, CANADA
I love my Minka Gyro fan. It was delivered very promptly and in perfect condition. I would definitely use this company again.
Mary N. -TX
We were about to show our house to some realtors on very little warning. We had wanted to change out our dated pendants and chose a more modern set from L & L . We told then of our problem and they not only shipped for free but they shipped FAST. Lights were above all quality concerns we had for such inexpensive pendants. Thanks to all as the house received very high compliments --especially the kitchen.
Extremely friendly customer service. Great follow up on status of order. Fast response to questions. Would definitely recommend this merchant and plan to shop with this merchant again.
Evelyn L. -MO
My experience with LightingandLocks.com was very good. The items were shipped in a timely manner and products met my expectations. The prices were definitely better than retail since I had priced them elsewhere. I would most assuredly recommend this merchant to others.
Paolo V. -MI
Great customer service. Had a little mix-up. Problem solved very quickly. I will order from them again.Great friendly people to talk to.
Sharon M. -VA
Jerry went out if his way to help me make decisions on lighting for our new house. His suggestions and willingness to take time with our order was priceless. Can't imagine ever needing to going to a lighting store again!
Judith M. -Ga
Thanks for a wonderful service and prompt mailing and reasonable price for items and shipping
Love the lamp - well-constructed and fun,contemporary styling. Especially pleased with the great service by Lighting and Locks, finding me one at a nearby warehouse and making sure it shipped promptly so I would have it in time for a party. Five-stars to the staff at Lighting and Locks...!
Frank B. -KY
When I recieved my package and upon opening I notice one of the decorative bar was broken close to the end where it had to be screwed,I was so disappointed. I e-mail my seller and within a few minutes after my e-mail I got a respond and before the had finish,I got and E-mail stating that I would be compenseated. So am very pleased customers, and off course the light is very nice.
Roshan D. -FL
Great communication! Lighting and Locks was quick to let me know that an item had been backordered and asked me how I wanted to proceed. They emailed again to let me know that the item had arrived and when it would ship. Item arrived as described. Thanks!
Melissa M. -SC
The accolades that Lighting and Locks receive for their customer service are well deserved. When the glass for my new post light arrived broken, Jerry managed to get a new one for me even though the manufacturer was saying they would not be available for 4 more months. He made many calls and kept in touch with me during the search. I am telling everyone about Lighting and Locks.
Judith J. -RI
Actually I knew the products I was looking for. Finding them was easy and the most pleasant part was that they showed up fast. Thanks you will see me again and again.
It was a pleasure working with Beth. She was very helpful. I love my new Jeremiah Co. chandelier. Delivery was very fast and prices are fantastic. Would not hesitate in purchasing from Lighting & Locks in the future. Best customer service I have received in a long time.
Gale D. - NC
Wow! Am I impressed. You certainly went over and above to ensure that I would be happy with my light. Thank you so much. I didn't even realize that I could get it in Hazlenut Bronze. This is the second time I have ordered from Lighting and Locks and both times the customer service has been outstanding.
Judith J. - RI
The lighting fixture arrived damaged due to the box being torn up and I contacted Lightingandlocks customer service and they immediately shipped us out a new one and were very nice about it. I really appreciate this kind of customer service because it is so rare these days.
Stephanie S. - AR
Lighting and Locks was the best price for the outdoor lighting I requested. I had no dealing with customer service, that is a good thing. They arrived in a reasonable amout of time, were well packaged, and I paid no shipping or tax!
Debra G. -FL
I was reluctant to purchase from this company since it was unfamiliar to me but the price of the merchandise I bought was about half of all the other companies I looked at. I bought 3 ceiling lights and they were delivered about 3 days after I ordered them. I was impressed with the packaging since they all arrived boxed individually. All arrived in one piece and were exactly what I wanted. I recommended the company to my sister since she was also looking for lighting and she had the same great experience. I definitely would use this company again.
Lorraine H. - NC
Excellent customer service! They were highly responsive when my chandelier had a problem and they sent me a new one immediately. I would definitely buy from them again.
Sara S. - CT
All of the 7 lighting products we purchased arrived very quickly and in perfect condition! I cannot wait to get them up during our remodeling project. I would definitely buy from your company again. Thanks!
Karen H. -OH
I purchased the Ellington Triple Capacitor for a ceiling fan. My wife & I installed it ourselves. The fan works fine now. Please continue to sell Triple Capacitors for ceiling fans. They are very hard to find.
Ken L. - PA
It was a pleasure working with Beth, with finding me my last pendant light. Great customer service!!! Thank You
Antoinette M. - PA
Jerry was so wonderful and pleasant to work with. I truly love Lighting and Locks .com. I will pass on the word that this is the place to go for online sales!
Harry P. - OK
We ordered this beautiful fan for our great room and just love it. It does a great job and really adds Old World beauty to our home. Lighting and Locks offered the best price on this fan. I checked every other website. After installing, the fan would not work. We called customer service and after some troubleshooting, it was determined to be a faulty wall switch. We were told that a new one would be sent out that day. True to his word, we received the new switch within a couple of days, installed it, and the fan has been working perfectly since. With customer service like this, I definitely recommend this company to do business with and I will order from them again. Thank you for being an honest and trustworty company to purchase from.
Mary P. - CO
Wonderful! Thanks so much for the speedy reply. I can't WAIT until our new lights arrive!!!
Nancy H. - TX
Thank you so much! Gotta tell ya, your knobs are making my house look fabulous, and no one beats your prices for them either! It's been a real pleasure doing business with you.
Debra W. - CA
Great 18th Century Reproduction Fixture at a fantastic bargain price. A good friend saw it and is planning to order one.
Michael O. - IL
This is the best place to get lighting. I got the best quaility lights within my budget. The best value I have found. Great Customer Service and follow thru. I will definitely use them again.
Janice M - LA
You guys are great! I tell all my friends and neighbors about you. If was famous, I could do celebrity endorsements! THANKS!
TAMRA M. - VA
You have been wonderful in keeping us informed of the status of our order. We could heartily recommend your company.
Susan K. - CO
I can't help but say again how happy I am that you were able to help me. This is such a load off my mind, you can hardly imagine! Thanks again; wish I lived close enough to bring you a plate of cookies!
Amanda R - AR
The vanity light that I had originally order was on backorder from the manufacturer, but the Customer Service Representative was extremely helpful in keeping me informed of the status of the backorder and very helpful in getting a suitable replacement.
John H. - LA
That is awful nice of you to do on our behalf, thanks so much for your excellent service throughout this whole order process!!
Sam M. - OH
I wanted to thank you for the timely delivery of the purchased items. It has been a pleasure ordering from you and we will definitely recommend you to our friends and family.
Ranjeet G. - TX
I am thrilled with the Uttermost lamps I ordered from you. Delivery was fast and efficient even though I had them delivered to a different address. Very pleasant and helpful young man took my order. I would definitely recommend this site.
Judith J - RI
Again, thanks and I will use your site in the future...we are a building company so we will do more ordering in the future.
Leslie S. - CA
I wanted to thank you again for all your help over the last couple weeks. It's very rare to get the kind of over the top customer service that you provided during what was a very stressful time for me.
Nigel H. - CA
Beth was very helpful. She even called me back when we got disconnected. Great customer service!
Katharine K. - SC
Would not hesitate to buy from again, and have! Received prompt attention regarding a missing item and they reshipped. Thanks.
Debra W. - CA
Seller went far and above what was needed. I have already told my friends about Lighting & Locks! I will shop and buy from them again and again. No need to go anywhere else!
Rebecca C. - NY
FAST SHIPPING! Lamp arrived in EXCELLENT condition. Installation was easy. Thank you!
Eileen O. - AR
The seller had excellent customer service and immediately sent replacements and has been very helpful with installation advice.
Ron C. - CA
I ordered a led spotlight with motion sensor and they were out of stock so they sent me an upgrade of the same model only it had a remote:) fast shipping. great service! The light itself is awesome. Has only one LED light bulb but it is very bright. I put it above my front door because I did not want to do hard wiring for a front porch light. It lights up a large area. Great product! Thanks!
Amber W. - OH
The items were well packaged and protected and arrived as described. These lights are beautiful. The glass is well made and diffuses the light well.
Peter M. - ME
The delivery was very quick and the items arrived in excellent condition. I was worried about ordering something like this on-line because of the glass and worried about it breaking but, everything was perfect. I ordered 2 but, only 1 came, but, when I called, they shipped another out right away. I am very happy with my purchase.
Grace P. -FL
All items arrived quickly, in excellent condition and the prices were the best I have seen for these lights.
Sandra O. - IA
These folks are fabulous to work with! Beth has gone out of her way to help, and when she's not available Jerry is just as helpful. Can't say enough about this group. And, all my purchases have surpassed expectations. I'll definitely use them again.
Diane H. -FL
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